Terms and Conditions
Effective Date: 1st December 2024
Introduction
These terms and conditions govern the provision of nursing services by Transformative Wholesome Innovative Nursing Services for iPouch and Stoma Patients Ltd (“the Company”) to you, the client. By engaging our services, you agree to be bound by these terms and conditions.
Services
The Company agrees to provide nursing services as agreed upon in the service agreement. The scope of services will be outlined in the individual care plan developed for each client. You can consult our ‘Services’ page for the full list of services.
Payment Terms
You can pay for your care directly, as a self-paying customer, or via your insurance company (upon insurer approval). You can consult our ‘Services’ page for the full list of payment options.
Payment for services is due prior to your appointment in order to secure a slot. We accept payment via bank payment and PayPal.
Contact us to discuss the best options for your circumstances.
Cancellations and Refunds
Appointments must be cancelled at least 48 hours in advance.
Cancellations made less than 48 hours before the appointment may incur a cancellation fee of 25%.
Refunds for prepaid services will be provided if the Company is unable to deliver the agreed-upon services.
Disputes and Complaints
Any disputes or complaints should be addressed to the Company in writing within 7 days of the incident.
The Company will investigate and respond to complaints within 7 days of receipt.
Liability
The Company’s liability for any claim related to the provision of services shall not exceed the total amount paid for the services.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
Amendments
The Company reserves the right to amend these terms and conditions at any time. Clients will be notified of any changes.
Contact Information
For any inquiries or concerns regarding these terms and conditions, please contact us at TWINS for iPouch & Stoma Patients, by EMAIL.